Parents are welcome and encouraged to visit the center anytime during the day. Phone calls are welcome anytime. You may speak to your child on the phone at any time, unless your child is asleep. Working collaboratively with families to incorporate family practices and ideas enhances the learning environment for the center. The only time we discourage visits is if it causes unnecessary strain on your child. 

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The director is available to answer questions about the center and welcome parents' comments, concerns, or suggestions. If you would like to schedule a meeting, please call to make an appointment. 

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Please help us improve things by giving us suggestions and/ or comments. We need to know what you think and take your comments very seriously. This is how we make things better for children and families. Parents surveys are in the front office. We encourage every family to complete a survey each year to help us better serve you and your family's needs. 

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Parent Complaint Procedure

Parents are asked to abide by the following procedures for reporting complaints: 

* Request a parent/ teacher Conference 

* Meet with the Director & teachers to resolve the issue. 

After a reasonable period, if the situation is not resolved, request a conference with the director comfortable speaking with your child's teacher for any reason, then feel free to request a conference with the director. We encourage each family to please respectfully address a concern or aa question immediately. 

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Volunteers and Visitors 

Parents, family, and community members are always welcome to volunteer. To ensure the safety of children and staff in our program, all visitors and volunteers must follow strict guidelines and are expected to sign the visitor log and show a photo ID. Please remember we will copy ID's and keep on file. Regular classroom volunteers must complete a criminal background record checks and FBI fingerprinting and participate in an orientation. Sharing special abilities, skills, and interests with the children expands their knowledge of other beliefs and cultural backgrounds. Special projects and parent meetings are held to allow parents to get to know one another and to encourage support. 

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Posted Information 

There are many postings with information in the front of the office area. Please take the time to read these as they may contain essential information for you and your child. Parents are always free to review and discuss any questions or concerns about policies of the center with the director. 

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Communication Means

Little Minds Big Thoughts has a monthly newsletter, Facebook, website, and email to keep parents informed of all activities, upcoming events and information. 

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Support Services

A list of resources for the children(ren) and family support services is available upon request at the front desk. Some examples of services include health, mental health, oral health, nutrition, child welfare, parenting programs, early intervention, special education screening, assessment services, and other basic needs such as housing and childcare subsidies. Management can assist in locating, contacting, and using community resources that support children's and families' well-being development. 

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Arrival and Dismissal 

Structure and routine are essential to a quality-learning environment. To ensure an optimal level of learning, we require that all children are in their classrooms before 9:00 am. Arriving after this time not only deprives your child of a great start to their day but also interrupts a classroom of other children as well as the teachers. Management reserves the right not to admit a child after 9:00am. If your child must be late due to any emergency, you are required to notify the center before 9:00 am. If you will be late due to an appointment, a note from the appointment is required. 

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All parents are required to accompany their child to his or her class. It is essential that you make contract with the director in the main office to sign in on Brightwheel before leaving your child. We are not legally responsible for your child until he/she has been handed over to a teacher, and you have signed in through the front office with Brightwheel.

Parents who habitually do not sign their children in or out will be required to have a meeting with the director. If this continues after the meeting the child may be expelled from the center for safety concerns. 

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If your child has an appointment, please notify the director. Children may not return to the center between the hours of 12 Pm and 2 pm, but any time before or after is acceptable. This keeps children from disrupting their classmates who are already sleeping. 

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Your child is permitted to leave the center only with you or an adult authorized on your child's enrollment form. When you pick up your child at the end of the day, be sure to check your child out of the front office using Brightwheel App. Please speak with your child's teacher to receive any messages and to let the teacher know you are leaving with the child. Once you have possession of your child, you must keep him/her with you at all times!! Use Brightwheel for any messages regarding current day or future events/ announcements. 

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We understand there may be times when parents may wish to send a sibling into the center to pick up their child. For safety purposes anyone on the authorization list must be at least 16 years of age to sign a child in and out of the center. If the person in the classroom does not know you when you arrive to pick up your child (such as a substitute), you must provide photo ID, or a member of administration will identify you and let the teacher know it is okay for you to pick up the child. 

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If, in an emergency, you wish for a person to pick up your child that is not on the authorized pick-up list, you must provide a signed and dated note to the front desk. If you must make this change through a phone call, there are security measures in place with these phone calls. You will be asked to verify certain information before we can accept a change by phone. 

This emergency pick-up person will not be added to the authorized pick-up list in your child's file. A permanent change to the authorized pick-up list must be made in person. 

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Identification is required if your child leaves with anyone we are not familiar with. Once we know a person, it will not be mandatory each time. Please let any individuals who have come to pick up your child know to have ID readily available, and it will be copied and kept in your child's file. They must stop by the front office for verification before going to the classroom. 

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